The following are our shipping conditions. Please note that any of the conditions herein are subject to change or amendment without prior notice.
Our delivery service
At present all deliveries are carried out by FedEx Priority Overnight or DTDC Air
For destinations within Karnataka and Metro Cities (Delhi, Mumbai & Kolkata) deliveries will arrive the 2 days after dispatch.
For the rest of India deliveries will arrive 2-3 days after dispatch.
Keeping your chocolate cool
Due to the heat sensitive nature of chocolate we can only dispatch your chocolate orders via high speed service.
All chocolates are packed with insulation and in some cases ice packs which severely add to the overall parcel weight and price of delivery.
We are working on new packing methods to improve thermal protection, and the ecological impact of our packaging.
Please Check your shipping calculator at checkout.
We only dispatch Monday – Thursday. This is becuase couriers do not operate on Sundays, and we do not want your chocolate to be sitting still in a warehouse for 24 hours.
Orders placed before 1pm will be dispatched same day Monday to Thursday, so long as payment has been received in full by 3pm on the day the order is made (payments are to be received by Earth Loaf).
All orders placed after 1pm, or instances where monies have been received in full (by Earth Loaf) after 3pm on the day an order is placed, will be dispatched on the following shipping day.
Orders may only be cancelled 3 hours after ordering. Any fees incurred by refund procedures will be borne by the Buyer
To make a cancellation please have your order number ready and contact us at:
Phone +91 9611 824275
Days of rest:
As couriers do not operate on Sundays or national holidays, in an effort to maintain consignment temperatures, orders received two day before courier holidays will not be dispatched until courier services resume.
If you would like to keep track of your order after dispatch, please email firstname.lastname@example.org for your tracking number.
All OCTROI taxes incurred by local governing bodies are liable to be paid buy the Buyer.
Earth Loaf reserves the right to withhold the dispatch of any consignment/order. In such instances Earth Loaf will provide a transparent explanation to the Buyer, and all associated payments made to Earth Loaf will be refunded to the Buyer
In the event that an ordered item is out of stock, the Buyer will be notified, with an expected time for re-stock and dispatch. If the re-stock time is in excess of 4 days, the Buyer reserves the right to change or cancel their order.
Negligence & Delays:
In the case that a consignment is delayed by negligence or error on the part of the Delivery Partner, Earth Loaf assumes no responsibility and will not be legally bound to provide compensation for any losses or damages. In the case of such an event however, we will do our upmost to ensure that the consignment destined to the Buyer arrives and in good condition.
The Buyer assumes absolute responsibility for ensuring Earth Loaf receives the correct delivery address and contact number for purchases made on this website. We kindly ask you to ensure these details are given with accuracy.